Frequently Asked Questions

Please read our FAQ before sending us a message.

What is “My Account”?

The “My Account” section helps you with all your questions about your account, or problems using our website.
Go through our helpful FAQ page which can help you navigate through the fitshopy.com website to your account, to view your orders and even to update your account details; such as your password and so on. We’re sure that you’ll be able to find the answer you’re looking for.
If you have already searched the FAQ section and haven’t found the answer you’re looking for, you are welcome to contact our dedicated Customer Support Team. You can Contact Us or or send an email to us (email response time may take up to 3 business days ), one of our team members will be there at your service to assist you.

How can I order?

Order in few simple steps: CHOOSE, CLICK, ADD, & PAY!
1.CHOOSE : Browse through the PRODUCT CATALOGUE for the item you want. Once done, click the PRODUCT IMAGE or the PRODUCT NAME.
Once you click the PRODUCT IMAGE or the PRODUCT NAME you will be redirected to the PRODUCT PAGE.
This page contains a detailed description of the product you have chosen, provides you with the product description, features, and product price.
2. CLICK & ADD :After choosing the product you want, and choosing the options for your item (size, color, and quantity), you are now ready to place your order, simply click the ADD TO CART green button and you will be redirected to your shopping cart.

3.VIEW THE SHOPPING CART : The shopping cart contains the products you have “added to your cart”, you can also edit the quantity of the product you wish to purchase, simply type in a number in the text box and press ENTER! You can also click on the white background and the page will refresh itself.

***If changing preferred size and color of the chosen product you have to go back to the PRODUCT PAGE and repeat the process.
4. FILL OUT THE ORDER FORM: Fill in the required fields regarding your shipping information.If you have a DISCOUNT CODE, you need to type it in the DISCOUNT FIELD and click apply (Please type in the code exactly as you have received it so that it can be processed by the system).
***All information must be typed in ENGLISH FORMAT as the system only supports this kind of format.Failure to provide necessary information in this format can cause a delay in the processing and delivery.
***Please make sure that all of your vital information is typed correctly, as we can only make changes in the shipping details within 12 hours after placing the order.
5.CHOOSE A SHIPPING & PAYMENT METHOD: Choose your preferred shipping method from the list and click CONTINUE TO PAYMENT METHOD, here you need to fill in your CREDIT CARD details or you can choose PayPal to complete your payment.
***Shipping costs and delivery times vary depending on your location. Delayed logistics and customs clearings may also affect delivery time.
***For PayPal users, please make sure that the BILLING ADDRESS is the same as your PayPal ADDRESS.
6.ORDER CONFIRMATION : Once done with steps 1-5 you will be redirected to the order confirmation page and further information will also be sent through the electronic mail (e-mail).
***Please make sure you have supplied us with a valid, and working email address to ensure that you receive the information that we will send to your email.

How do I complete the payment?

At Fit Shopy, we accept several payment methods. You can complete your purchase with PayPal or any major Credit or Debit Card provider.
All payments must be received in full prior to dispatch of goods or issuance of a coupon. In case if your payment is declined by your bank, credit card issuer, or our website, Fit Shopy will not fulfill your order.
All transactions are in US Dollars. PayPal or any major Credit or Debit Card provider will automatically convert your payment to your local currency.

How to redeem the coupon code?

Please click on “checkout” and fill in payment information, then click on “continue”, and you will be redirected to a new page where the coupon code can be redeemed.

How to check my orders information?

Please kindly log in to your account, and click: ‘my orders’.
In ‘my orders’, you can check your order history (order number, total amount), order details (shipping address, size, color, quantity etc.) and order status. (Confirmed, processing, shipped)

What is “About the Shipping”?

If you are not satisfied with the item and want to request a refund. Firstly, please check our Return Policyto ensure if the return is applicable for your order.
Secondly, you have to claim your refund within 30 days from the dispatch date.

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